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Answers To All Your Questions

Here’s all our Frequently Asked Questions

Campaign Setup and Basic Settings

Anyone in Israel who needs help, whether personal, medical, financial, family-related, legal, or community-focused, can open a campaign. You don’t have to be part of an organization or NGO, but every campaign is reviewed by our team before going live.
No. There’s no setup fee, no commission on funds raised, and no middleman charges. The full amount raised goes directly to you, minus standard payment processing fees.
Up to 24 hours from the time you submit your request, after our team reviews your details. In urgent cases, we can fast-track approval.

Yes. You can choose to hide your name and personal details from the public, but you must still verify your identity privately with our team.

Just fill out a short form with your personal details, a description of your case, your fundraising goal, a photo (if available), and your bank account information.
Yes, as long as you have their permission, and you clearly state this in the form.

Review Process & Campaign Activation

Every campaign is carefully read by our team. We may request clarifications or documents to ensure credibility and protect the platform’s integrity.

Absolutely. You can raise funds for social initiatives, NGO support, purchasing equipment for those in need, renovating shelters, and more.

You still receive all the funds you’ve raised – even if you don’t reach the full target.

Funds are transferred to the bank account you provided, based on the payment processor’s schedule, after basic security checks.

Only updates and content related to the platform’s activity. no third-party ads. You can unsubscribe at any time.
Yes. You can update text, images, or your fundraising goal, but changes will need to be re-approved by our team.

Security, Restrictions & Policies

Report it via email or our contact form. Our team will review every report and take appropriate action.

Not always. Since funds go directly to the campaign owner, only campaigns run by a registered non-profit with Section 46 approval qualify for tax receipts.

There’s no set limit, but duplicate or overlapping campaigns aren’t allowed. Our team may reject a new campaign if it conflicts with an existing one or raises doubts.

Yes. You can request to close your campaign at any time, whether or not you’ve reached your goal. Any funds raised until closure will be transferred to you.

Contact our support team via the website form or email. We’ll work to resolve the issue quickly so your campaign can continue running smoothly.

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